Aftersales Customer Service Manager
Salary £40K-£45K + £4,800 car allowance, 37.5 hours per week, pension, 25 days holiday
To manage aftersales service and spare parts supply for this machinery manufacturer. A customer service-based role, involves visiting customers, account management, and arranging service visits for engineers.
The role
* A non-technical role providing high-level, proactive customer service for the supply of spare parts and service & maintenance visits.
* Typically office based with occasional customer visits
* Customer relationship and account management, proactively maintaining relationships with customers
* Visiting customers post sale of machinery solutions
* Quotes & followup
* Ensuring spare parts are delivered on time
* Working with Head of Engineering to enure service visits are scheduled timely.
Flexible hours 0800 or 0830 start, 1600 or 1630 finish, early finish Friday. 1 day per week from home.
The company
An innovative designer and manufacturer of machinery in manufacturing sectors such as automotive, food production, logistics.
Requirements
* A background in aftersales service / spare parts in an engineering or machinery company, ideally.
* Customer service and account management experience
* Full driving licence and willingness to travel to customers as required
* Excellent organisation and communication skills
* Likely to have experience as; aftersales manager, service manager, service supervisor, service coordinator, customer service manager, spares manager, account manager or similar
Desired Skills and Experience
service management, sales, industrial machinery
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