Job Title:
Service Advisor
Location:
Toyota Edgware (NW9 0EW)
Salary:
£29,000 basic + £24,000 bonus potential (OTE £53,000+)
Hours:
Monday to Friday, 08:00 – 18:00; 1 in 3 Saturdays 08:00 – 13:00 (paid overtime)
Job Type:
Full-time, Permanent
Deliver Outstanding Customer Service – Join the Aftersales Team at Toyota Edgware
We're looking for a professional and customer-focused
Service Advisor
to join our busy service team at
Toyota Edgware
. This is an excellent opportunity to represent one of the world's most respected automotive brands in a fast-paced dealership environment.
You'll be the first point of contact for customers, ensuring a seamless aftersales experience and supporting a team of 13 skilled technicians. If you thrive in customer-facing roles, enjoy working in a lively and supportive team, and are motivated by clear targets and bonuses, we'd love to hear from you.
What You'll Do:
* Welcome customers into the dealership, managing service bookings and enquiries
* Liaise with a team of 13 technicians to ensure efficient scheduling and vehicle turnaround
* Raise job cards, cost estimates, and invoices in line with brand and company standards
* Keep customers informed at every stage of their service or repair
* Explain required work, additional services, and service plans clearly and professionally
* Handle customer queries via phone, email, and face-to-face
* Deliver excellent customer satisfaction while working to team targets
What We're Looking For:
* Previous
Service Advisor
experience in a main dealer environment is preferred, but strong independents considered
* Toyota experience is highly desirable
* Confident communicator with excellent interpersonal skills
* Organised and able to manage 12–20 customers daily with accuracy and care
* Positive and bubbly personality – a great team fit is essential
* Strong sales awareness with the ability to present add-on services and meet bonus targets
* A full UK driving licence is required
Why Join Jemca?
At
Toyota Edgware
, part of
Jemca Car Group
, you'll be part of a friendly, high-performing service team of six advisors. With a clear bonus structure, manufacturer training, and a supportive environment, this is a fantastic chance to grow your career in aftersales.
Your Benefits:
Salary & Career Development:
* £29,000 basic salary
* Bonus potential of £24,000 – OTE £53,000+
* Paid overtime for Saturday work
* Manufacturer training and clear career progression opportunities
Car & Lifestyle Perks:
* Staff Car Scheme – Drive a new Toyota or Lexus every 6–9 months with no deposit and low monthly payments
* Vehicle Purchase & Servicing Discounts – For you and your immediate family
* Perkbox Membership – Retail discounts, free monthly treats, wellness perks, and more
Health & Wellbeing:
* Virtual GP Access – 24/7 consultations for you and your family
* Permanent Health Insurance – Protection in case of long-term illness
* Life Assurance – Providing peace of mind for your loved ones
* Free Eye Test Vouchers – Redeemable at Specsavers
Work-Life Balance & Recognition:
* 6 Weeks Annual Leave, increasing with length of service
* Holiday Carry-Over Option – Up to 1 week annually
* Long Service Awards – Bonuses of up to £1,500 and additional paid leave
* Celebration Gifts – For birthdays, weddings, and new baby arrivals
Financial & Retirement Planning:
* Aviva Pension Scheme – Employer contributions and financial wellbeing tools
* Online Pension Portal – Manage contributions and plan for your future
* Employee Assistance Programme (EAP) – 24/7 confidential support for health, financial, and legal concerns
About Us:
Jemca Car Group
is one of the UK's leading Toyota and Lexus dealer groups, employing over 500 people across 11 locations. We're recognised for our customer satisfaction, operational excellence, and commitment to staff development.
At
Toyota Edgware
, you'll be joining a lively service team with six advisors and a workshop of 13 technicians, working together to deliver a premium aftersales experience.
What's Next?
If you're an outgoing, customer-focused
Service Advisor
ready to take your career further, we'd love to hear from you.
Apply today to join
Toyota Edgware
and the Jemca Car Group.
Reference:
INDJEM
Consultant: Michael Smart