This role requires 5 days in the office for the first 3 months. After that, it transitions to a hybrid model: 3 days in the office and 2 days working from home.
Salary is £40k-£53k
About the role
The IT Support Engineer, located in the Jersey office, will primarily provide on-site support while also contributing expertise to the global Service Delivery team. This role includes managing technical incidents and service requests as part of the company’s Service Desk team, delivering hands-on assistance to resolve IT issues, ensuring high-quality service delivery to internal staff, and supporting the smooth and efficient operation of IT services across the organisation.
Key Accountabilities:
1. Provides first and second-line technical support to internal staff, ensuring outstanding customer service across in-person, phone, and email interactions.
2. Diagnoses and resolves technical incidents involving end-user devices, software, and local infrastructure.
3. Collaborates with the global Service Delivery team to manage escalations and assist in resolving complex technical issues.
4. Ensures local IT support activities meet user requirements and align with overall system functionality.
5. Maintains and supports office-specific IT systems, including servers, networking hardware, and peripheral devices.
6. Escalates critical issues to Systems Engineers or senior IT leadership as needed to uph...