Join Barclays as a Senior Scrum Master within the Customer Care Business Portfolio, where you will play a pivotal role in driving the successful delivery of Device-related improvements across four feature teams. In this role, you will ensure that all releases are effectively coordinated, integrated, and deployed to customers without impacting scheduling or service continuity. You will work closely with two TDMs and a fellow Scrum Master to proactively manage dependencies, mitigate risks, and maintain delivery momentum. By fostering agile best practices, enabling cross-team collaboration, and ensuring alignment across stakeholders, you will be instrumental in delivering high-quality, customer-focused outcomes while safeguarding seamless release execution.
To be successful in this role, you will need the following:
* Advanced facilitation skills, including experience running Scrum events and workshops (e.g. event storming, retrospectives, planning poker) across distributed/offshore teams.
* Experience facilitating Scrum events and ceremonies, ensuring they are engaging, productive, and delivered within agreed timeboxes.
* Strong knowledge of Agile delivery tools and practices (e.g. backlog management, sprint reporting, dependency tracking).
* Proven experience working within scaled or multi-team Agile environments (e.g. SAFe, large programmes).
* Ability to use metrics, continuous improvement frameworks, and empirical data to drive team performance and outcomes.
* Ability to optimise delivery flow through effective dependency management, conflict resolution, and continuous improvement of ways of working.
* Strong capability in risk, issue, and dependency management, including appropriate escalation.
* Effective stakeholder management skills, with experience engaging senior stakeholders and contributing to governance forums.
Some Other Highly Valued Skills May Include
* Leadership and coaching capability, supporting team development and improving Agile maturity.
* Strong understanding of change and scope management, with the ability to take corrective action when delivery deviates from plan.
* Relevant Scrum Master certification(s).
* Experience applying Agile methodologies beyond Scrum (e.g. Kanban).
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The successful candidate will be based in Knutsford (Radbroke Hall).
Purpose of the role
To facilitate and support Agile teams by ensuring they follow Scrum principles. To remove obstacles, enhance team collaboration, and ensure smooth communication, enabling the team to focus on delivering high-quality, iterative results. To facilitate Scrum events, promote continuous improvement, and act as a bridge between the team and external stakeholders.
Accountabilities
* Facilitate Events: Facilitate events, as needed, and ensure that all events take place and are positive, productive, and kept within the timebox.
* Support Iteration Execution: Ensure quality of ceremony artefacts and continuous customer value through iteration execution, maintain backlog refinement, and iterate on stakeholder feedback.
* Optimise Flow: Identify and facilitate the removal of conflict impacting team flow, utilising metrics to empower the team to communicate effectively, making all work visible.
* Mitigate Risks: Identify and elevate risks to remove impediments and shield the Squad from interruptions.
* Build High-Performing Teams: Foster and coach Agile Team attributes and continuous improvement, encourage stakeholder collaboration, deputise ‘in the moment leadership’, and drive high-performing team attributes.
* Stakeholder Management: Facilitate stakeholder collaboration (e.g., business stakeholders, product teams, vendors) and build trust with stakeholders.
* Governance and Reporting: Ensure data quality and provide representation at required governance forums, if applicable.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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