Bank Digital Services Delivery Technician - Band 4
We are recruiting for an exciting opportunity within Lincolnshire Digital Services to support the Infrastructure project team in delivering a desktop hardware refresh across GP practices throughout Lincolnshire.
Main duties of the job
This role requires previous IT experience, strong field engineering skills, and the confidence to troubleshoot technical issues, including liaising with third parties when necessary. Accuracy in documentation and record-keeping is essential, and you will be expected to uphold a consistently high professional standard. This is a great opportunity to gain NHS experience as you’ll be working alongside an experienced NHS IT engineer
Typical responsibilities include:
* Attending GP practices to replace desktop hardware
* Ensuring all software and clinical applications function correctly after device replacement
* Confirming with the practice manager that systems are fully operational
Qualifications
* Diploma level qualification in a computing related field and/or equivalent professional experience and evidence of on-going personal development.
* Advanced ECDL or equivalent knowledge
* Formal ICT related qualification or equivalent level of ICT experience.
* Customer Service Qualification.
Previous Experience
* A working knowledge of PC's, Microsoft operating systems and software.
* Experience of working in a busy Digital Environment
* Some experience of providing support of PC users.
Evidence of Particular
* Knowledge of configuration/installation of PC applications, peripherals and hardware.
* Proficient in using Windows
* Proficient in using Microsoft Office and other Desktop applications
* Good verbal and written communication skills.
* Knowledge of Windows, Apple and Android endpoints
* Knowledge of MDM including Apple Business Manager & Intune.
* Knowledge of Microsoft 365
Specific Requirements
* Methodical approach to work following set guidelines.
* Ability to work on own initiative and as part of a team.
* Ability to travel across sites/ county.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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