EQUANS is looking for a Planning Team Leader to join our team based in Reading, RG2 on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.
You will provide a professional service to all our customers, both internal and external, in all areas of the scheduling function in accordance with contractual scope. To supervise and support the team where required, providing leadership, guidance, and assistance with all associated tasks.
The successful candidate must provide a significant contribution to overall efficiency, effectiveness, contract profitability and must therefore play their part in the overall delivery of service.
What will you deliver?
1. Oversee a team of planners and Contract Admins to ensure all team members are adequately trained and have the tools to complete their roles
2. ensure % of PPMs for their regions are being scheduled in order to achieve a minimum 98% pass rate
3. Ensure the team of schedulers are working through all reactives that come in throughout the day, and ensure all reactives are assigned to internal or external labour and planned and completed within the correct SLA
4. Ensure the schedulers are following through P1 urgent jobs through to completion, and if work cannot be completed it is escalated and mitigating reasons added to the CAFM team
5. Work with the planners to ensure there are no jobs over 90 days old on the CAFM system
6. Keep a track of all year-to-date PPMs and work with the scheduling team and contract managers to ensure the PPMs are planned at the earliest convenience
7. Carry out audits on a daily basis with the team members to ensure key contracts are being managed, and notes and mitigations are being added to the CAFM system
8. Ensure performance management is carried out on any individuals that consistently under target
9. Have a weekly meeting with individual planners to review planner boards, to make sure there is limited non-productive time scheduled for the engineers
10. Attend weekly meetings with Contract and Regional Managers to go over regional scheduling performance and highlight any issues and risks
11. Carry out monthly s with the team members to ensure every team member is aware of their contribution and also pick up any scheduling issues
12. Carry out with National Customer Service Manager monthly to go over performance of region and individuals on the team
13. Manage the team resource to ensure there is adequate cover throughout the day
14. Manage customer systems and portals and ensure the scheduling team are adding updates, completing work and uploading documentation
15. Ensure all team members have completed mandatory ELearning
16. Take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty
17. Demonstrate rapid response to customer issues and show a systematic approach to problem solving
18. Resolve issues at first level and escalate when required
19. Take ownership of their work and be empowered to make their own decisions
20. Adhere to operational and contractual procedures
21. Demonstrate accountability for personal performance
22. Ensure all contacts are handled in a professional manner.
What can we offer you?
On offer is a competitive salary and benefits package, which includes;
23. 24 days annual leave(+ public holidays)
24. Life Cover equivalent to 1.5 timesannual salary
25. Employee discount shopping schemes on major brands and retailers
26. Gym membership discounts
27. Cycle to work scheme
28. Holiday purchase scheme
29. 2 corporate social responsibility days per year
30. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
31. Attractive Employee Referral Rewards Scheme
32. Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
33. 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
34. A recognised industry qualification will be required and previous experience is essential
35. People Management
36. Customer Service experience, either face to face or in the Call or Contact Centre environment
37. Scheduling experience
38. Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including: Word and Excel
39. Desirable - FM / Property Experience
40. Knowledge of all current CSC operating systems
41. Knowledge of Room and Desk Booking systems, general understanding of Company wide processes.
Who are we?
EQUANSis a world leader in energy services with nearly, employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work. Youll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
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