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Join Family Connect, the largest EE franchise across Yorkshire with 8 stores, as an EE Store Manager in the North Yorkshire Region. We pride ourselves on providing the best service to our customers and leading by example with our approach to business. Our team works hard to match both consumers and businesses with communication solutions that perfectly meet their needs. You’ll make both the big and small decisions, share your expertise, and continue to grow, ensuring our store is the place everyone wants to work at or visit. You’ll lead our team and manage our products to deliver an unbeatable retail experience. By fostering a warm and welcoming environment, you’ll empower your team to excel and ensure customers love every moment they spend with us. Managing one of our Family Connect stores in North Yorkshire, you’ll discover exciting opportunities in the dynamic world of retail.
What you’ll do:
Identify and capitalize on new retail opportunities in the North Yorkshire market
Lead, inspire, and develop a talented and knowledgeable team
Foster a high-performance culture, focusing on both financial and behavioral KPIs
Create and maintain a relaxed, welcoming, customer-focused environment
Collaborate with Regional Managers to develop long-term succession strategies tailored to the North Yorkshire Region
Have a proven track record of inspirational leadership
Show a history of driving strong commercial results, including customer service metrics, within your store or business unit
Be self-motivated and proactive
Have experience building strong relationships with stakeholders, sharing knowledge, and collaborating effectively
Possess established coaching and development skills
Demonstrate the ability to set and execute long-term plans
Have experience supporting change initiatives
Be mobile within the North Yorkshire area
Have prior experience managing your own store
What’s in it for you?
Competitive salary (£28,000–£40,000 per year, including bonus based on store performance)
The opportunity to significantly boost your earnings based on store and team performance
50% discount on an EE mobile package (30% for Friends and Family)
Discounted Home Broadband
Discounted vouchers to high street brands
About EE and Family Connect
Empowered, challenged, supported, and rewarded, our people are the key to our success. At Family Connect, we’re proud to be the largest EE franchise in Yorkshire, operating 10 stores with a commitment to exceptional customer service and innovative communication solutions. Our team keeps customers happy with great service, and EE’s network, named the best in the UK, keeps their digital lives connected. Since joining the BT family, we’ve focused on creating an energizing culture that makes Family Connect and EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us in the North Yorkshire Region.
At Family Connect and EE, we’re committed to an inclusive working environment where people from all backgrounds can thrive. Diversity strengthens us, our customers, and our future. We value different perspectives, skills, and experiences, and welcome applications from all sections of the community.
We’re open to flexible working arrangements, such as part-time hours or other options. We also offer emergency time off for dependants, alongside generous maternity and paternity leave. Talk to us during the recruitment process to find a role that suits you.
Job Types: Full-time, Permanent
Pay: £28,000.00–£40,000.00 per year
Additional Pay: Bonus scheme, Performance bonus
Benefits: Company events, Employee discount, Profit sharing, Store discount, Discounted Home Broadband, Discounted vouchers to high street brands
Schedule: 8-hour shift, Day shift
Application Questions:
As part of our recruitment process, candidates are required to complete a DBS check. Do you consent to having a DBS check completed on your behalf?
The candidate must possess a valid driving license, own a car, and be willing to use it for work-related travel within the North Yorkshire Region.
Experience:
Customer service: 5 years (preferred)
Sales: 3 years (required)
Work Location:
Job Types: Full-time, Permanent
Pay: From £29,000.00 per year
Additional pay:
Commission pay
Quarterly bonus
Schedule:
8 hour shift
Monday to Friday
Education:
GCSE or equivalent (preferred)
Experience:
Retail sales: 3 years (required)
Customer service: 1 year (preferred)
Retail management: 3 years (required)
Management: 1 year (preferred)
Licence/Certification:
Driving Licence (preferred)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Telecommunications
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