Job Title: Credit Controller
Contract: Full Time - Permanent
Working Hours: 37 hours per week, Monday to Friday
Work Arrangement: Hybrid (2 days in the office, 3 days remote)
About the Role
Power NI, part of Energia Group, is seeking Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each customer. You will proactively engage with domestic customers experiencing difficulties paying their energy bills through inbound and outbound calls.
We are looking for candidates who thrive in a fast-paced environment, can understand customer perspectives, actively listen, acknowledge concerns, and focus on solutions. The ability to set boundaries and seek support when needed is essential.
About You
* Experience handling difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability in the workplace
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory days, with options to buy more
* Career progression and development opportunities (almost 100% internal promotions)
* Internal L&D courses, mentoring, external networking, and ongoing learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programs and wellbeing fund
* Gym membership options, social clubs, volunteering days, and more
Application Process
All applications should be submitted online. We will review all submissions after the vacancy closes and contact candidates for the next steps.
Join us if energy moves you and be part of the energy transition!
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