We are looking for a highly motivated Practice Manager to join our team. We are a small rural dispensing practice providing primary care services to around 3,000 patients.
This is a senior leadership role with responsibility for overseeing the administrative and operational aspects of a general medical practice. You will be required to work closely with the GP partners to create and drive forward opportunities for profitability, efficiency, and enhanced patient care.
You will be managing staff, finances, and resources to ensure the smooth functioning of the practice, while maintaining compliance with healthcare regulations. You will be expected to work collaboratively and build rapport with external stakeholders.
The ideal candidate will have a strong interest in financial management, running a business and be passionate about delivering a high standard of care.
You will have the benefits of NHS pension, peer support from other managers, and a supportive working environment.
Main duties of the job
As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:
Day-to-day operations and service delivery
HR and staff management
CQC and regulatory compliance
Complaints and patient experience
IT systems and practice infrastructure
Collaboration with PCN and local health partners
About us
The Meadows Medical Practice is a small rural GP practice in the Clun valley serving around 3,000 patients.
We are looking for applicants with initiative, enthusiasm and a pleasant personality with leadership skills who can manage different tasks to fill this key position within our practice.
Job responsibilities
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
Overseeing the day-to-day operations of the organization, ensuring staff achieve their primary responsibilities.
Functional management of all clinical and administrative staff.
Direct line management of the following staff: Receptionists, Secretaries, Dispensers, Practice Nurses, Healthcare Assistant and Phlebotomist.
Managing the recruitment and retention of staff; developing, implementing and embed an effective succession plan.
Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.
Developing, implementing and embedding an effective staff appraisal process.
Implementing effective systems for the resolution of disciplinary and grievance issues.
Maintaining an effective overview of and ensuring compliance with HR legislation
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Managing the financial elements of the organization, including monthly reporting to our accountants
Developing, implementing and embedding an efficient business resilience plan (BRP)
Managing contracts for services with NHSE/STW ICB
Managing the procurement of organisation equipment, supplies and services
Coordinating the reviewing and updating of all organisation policies and procedures
Leading change and continuous improvement initiatives; coordinating all projects within the organization
Ensuring the team reach QOF targets ( supported by the nursing and administrative leadership)
Adopting a strategic approach to the management of all patient services
Developing, implementing and embedding an effective communication strategy (internal and external)
Ensuring the organization maintains compliance with its NHS contractual obligations
Actively encouraging and promoting the use of patient online services
Publishing communications for internal and external use such as our Facebook and website.
Liaising with the patient participation group.
Effectively managing/supporting the management of all complaints in line with current legislation and guidance
The management of the premises, including health and safety aspects such as risk assessments and mandatory training
Managing the practice IT system, delegating staff to act as administrators
Ensuring compliance with IT security and IG
Person Specification
Experience
* Proven experience in a management or leadership role within primary care, healthcare, or a similar setting.
* Strong background in operational management, including staff rotas, appointment systems, and service delivery.
* HR management experience, including recruitment, appraisals, and staff development.
* Experience handling complaints, patient concerns, and service improvements.
* Familiarity with NHS regulations, compliance, and information governance.
* Experience in managing IT systems, clinical software, and telephony.
Qualifications
* 5 x GCSE, including English & Mathematics or equivalent.
* Educated to degree standard.
* Degree or equivalent qualification in business management, healthcare management, or a related field.
* Leadership or management qualification (e.g., ILM, CMI, or equivalent).
* Evidence of ongoing professional development in management, or healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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