Audiology Booking Coordinator Location: Fully Remote Pay Rate: £15.00 per hour (PAYE Inclusive) Contract Length: Approx. 3 months with possible extension Hours: Flexible – Full Time or Part Time Working Pattern: Monday to Sunday Role Overview We are currently seeking an experienced Audiology Booking Coordinator to support NHS services with the efficient booking and management of audiology patient appointments. This is a fully remote position, ideal for candidates with strong NHS or healthcare administrative experience and a proven background in patient booking. The successful candidate will be expected to manage approximately 15–20 patient bookings per day, ensuring a high standard of patient care and administrative accuracy at all times. Key Responsibilities & Duties * Book, amend, and cancel audiology appointments in line with NHS procedures * Contact patients via phone and/or email to arrange suitable appointment times * Manage patient appointment schedules, ensuring optimal clinic utilisation * Update and maintain accurate patient records on NHS systems * Handle patient enquiries professionally, sensitively, and efficiently * Liaise with audiology clinicians and wider administrative teams to resolve booking issues * Ensure compliance with NHS data protection and confidentiality standards * Identify and escalate any booking backlogs, capacity issues, or patient concerns * Work to daily booking targets while maintaining a patient-focused approach Essential Requirements * Previous NHS or healthcare administrative experience * Proven patient booking / appointment scheduling experience * Experience working with NHS systems (e.g. PAS, EPR or similar) * Excellent communication and customer service skills * Strong organisational skills and attention to detail * Ability to work independently in a fully remote environment * Confident managing multiple bookings and priorities simultaneously