Overview
Insurance Account Handler position based in Glasgow. The role is Monday to Friday (no weekends); salary relative to experience with a generous bonus structure. Hybrid and flexible working options are available.
Responsibilities
* Support a designated client portfolio, acting as the first point of contact and building strong relationships.
* Assist clients with queries as they arise, delivering excellent customer service and supporting sales through relationship-building.
What we are looking for
* Some experience of the Insurance industry is essential.
* Ability to bring your best self to work to give clients the best possible experience.
* Be proactive, use your initiative and demonstrate entrepreneurial spirit.
* Willingness to learn and be curious; opportunities to gain qualifications are available.
* Confidence to work with clients both on the phone and face to face; some customer service experience is important.
* Ability to work well with a team, stay engaging and collaborative, and adapt to changes.
* Demonstrate honesty and integrity, essential in a financially regulated organisation.
Benefits
* Holiday entitlement of 26 days plus bank holidays
* Opportunity to progress your career across the entire Group
* Gain CII or ACII qualifications to boost knowledge and career prospects
* Pension scheme for retirement
* 24-hour support for physical and mental wellbeing
* 1 day paid volunteering day
* The Spotlight Awards recognizing talent across the group
Note: We are an equal opportunities employer and are committed to a diverse and inclusive workplace. We conduct relevant employment checks if your application is successful, including verification of recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs unless we have a signed agreement and have requested assistance in writing for a specific opening.
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