Job summary The Planned Care Co-ordination Team is responsible for delivering comprehensive administrative services to enable outsourcing of West Kent CCG pathways into the Independent Sector. The role of Patient Pathway Tracker is to provide an effective interface between MTW and the Independent Service Providers, ensuring a timely and effective service for patients who have chosen to be seen in the Independent Sector. A good knowledge of the 18 week pathway is necessary to fulfil this post, with a good understanding of wider NHS relationships between GPs and the Acute NHS providers. The post holder should be self-motivated and be able to provide good communication and organisational skills, demonstrating a flexible approach to duties. You will need to be able to work unsupervised and be able to deliver to tight deadlines. The applicant should be able to demonstrate an interest towards learning new skills. Main duties of the job Please review the Job description for full details. Duties will include (but not limited to); Monitoring and managing RTT patient pathways within the Independent Service Provider (ISP) setting Ensuring accuracy, providing necessary administration for the Planned Care Coordination Department Daily communication to the team lead, escalating any issues or concerns regarding patient pathway activity Remaining proactive and striving towards service development and improvements Building and maintaining good effective working relationships with the ISP's Data validation/cleansing To provide support to other PCC Team members with duties as and when required - including booking patients and answering telephones if needed Working collaboratively with a vast range of internal and external stakeholders to ensure service needs are met To manage the transfer of patient information in line with the Trust's policies and procedures for patient records and clinic processes. About us Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Joining us includes a comprehensive benefits package: At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits Blue Light card eligibility And more, additional benefits can be found in the benefits documents below Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Person Specification Qualifications Essential Educated to A Level or equivalent education or professional qualification or relevant experience Desirable Educated to A level Standard or NVQ in customer Care Experience & Knowledge Essential Knowledge and understanding of government and Local NHS targets and 18 week targets Excellent Administrative and Organisational skills Excellent IT skills including knowledge of Microsoft word and NHS experience preferably working in an administrative or clerical role Knowledge of data bases and collating reports 7 Excel Understanding of Data protection act and Freedom of information act Previous experience of data entry Knowledge of PTL waiting list systems Ability to communicate at all levels Strong interpersonal skills Excellent organisational ability Experience in working as part of a team. Desirable NHS experience preferably working in an administrative or clerical role Knowledge of data bases and collating reports Skills Essential Self-motivated and able to work on own initiative Able to manage own time and prioritising workload with minimal supervision Excellent verbal, written and numerical skills Must be able to work under pressure Must be able to work to tight deadlines Able to manage conflicts and difficult situations through use of effective communication Able to deal with patients and their relatives in a diplomatic and a sensitive manner Computer Literate Ability to learn quickly and identify own training needs Person Specification Qualifications Essential Educated to A Level or equivalent education or professional qualification or relevant experience Desirable Educated to A level Standard or NVQ in customer Care Experience & Knowledge Essential Knowledge and understanding of government and Local NHS targets and 18 week targets Excellent Administrative and Organisational skills Excellent IT skills including knowledge of Microsoft word and NHS experience preferably working in an administrative or clerical role Knowledge of data bases and collating reports 7 Excel Understanding of Data protection act and Freedom of information act Previous experience of data entry Knowledge of PTL waiting list systems Ability to communicate at all levels Strong interpersonal skills Excellent organisational ability Experience in working as part of a team. Desirable NHS experience preferably working in an administrative or clerical role Knowledge of data bases and collating reports Skills Essential Self-motivated and able to work on own initiative Able to manage own time and prioritising workload with minimal supervision Excellent verbal, written and numerical skills Must be able to work under pressure Must be able to work to tight deadlines Able to manage conflicts and difficult situations through use of effective communication Able to deal with patients and their relatives in a diplomatic and a sensitive manner Computer Literate Ability to learn quickly and identify own training needs Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Maidstone and Tunbridge Wells NHS Trust Address Maidstone Hospital Hermitage Lane Maidstone ME16 9QQ Employer's website