Senior Administrator Integrated Discharge Service
The closing date is 28 May 2026.
Are you a strong team player, do you love working in a busy office environment and thrive on change? We are looking for a Senior Administrator role within the Integrated Discharge Service (IDS).
You will offer supervision to the existing administration assistants, ensuring that the team delivers a robust service. In addition you will undertake additional duties working closely with our system partners. Completion of internal and external reporting ensuring data integrity will be key to the role so extensive administrative experience is required.
We are looking for an enthusiastic, hardworking and adaptable individual. Knowledge of acute hospital discharge pathways and processes would be an advantage but not essential.
You will need to be able to remain calm under pressure as this is a very busy service and at times demanding. Therefore we require an individual who is well organised with a positive attitude towards flexibility and change, and an effective team player.
The hours of working are on a rotational basis between the hours of 8am to 5pm including weekends and bank holidays. Cross-site working may be required.
Main duties of the job
In your role, you will provide training, direct line management and supervision to the IDS administration team. You will be responsible for ensuring strict compliance with Trust policies and procedures at all times.
You will offer guidance and support to the wider team across the Trust, contributing to the smooth operation of the Integrated Discharge Service and helping to ensure safe and timely patient discharges.
As part of your responsibilities you will ensure that administration assistants receive appropriate training and ongoing development, enabling the team to consistently deliver an excellent service.
Working closely with the IDS Hub administration lead, you will support robust service delivery and promote integrated working across health, social care and both acute and community services.
You will also play a key role in supporting national reporting, maintaining data integrity, and ensuring that all KPIs are consistently achieved or exceeded.
Using continuous improvement methodology, you will identify and implement appropriate service improvements, contributing to the ongoing enhancement of the service.
About us
Working with us will give you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff.
You’ll have access to varied development opportunities, learn new skills, meet new people, learn about working for an acute Trust, interacting with people from all different roles to build skills and enhance your career path.
You’ll make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience, which means your role is pivotal and something to be proud of.
Job responsibilities
Please see the attached job description for more information.
* Manage referrals and discharges from the hospital and help assist with the coordination of them in line with national and locally agreed standards and guidelines.
* Respond to queries from patients and their families in a timely and appropriate way.
* Ensure that all discharges are facilitated in accordance with Trust and local policies.
* Escalate any capacity or performance concerns to senior colleagues in a timely manner.
* Provide training and support to new and ongoing IDS team in various roles.
* Responsible for completion of various reports and returns in line with policy and procedure ensuring data integrity and professional standards are adhered to.
Person Specification
Qualification
* Educated to GCSE standard or equivalent with Grade C or above in Maths and English.
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification, or significant previous proven experience in health or social care setting.
* Supervisory or Management qualification.
Knowledge & Experience
* Experience of working under pressure and managing a large workload.
* Knowledge of NHS performance reporting/targets.
* Substantial experience working in an administrative role using IT solutions and systems.
* Experience of liaising and coordinating with internal departments and external organisations.
* Experience of producing high quality reports ensuring collation of all relevant information and actions.
* Supervisory /team leader experience.
* Previous NHS experience.
* Working with Electronic patient record systems.
* Experience of team development/management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
£28,392 to £31,157 a year per annum, pro rata
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