Job Details
This is a support assistant role providing a professional focussed business support service to Fife’s Bereavement Services.
The role involves working in a very busy environment, maintaining computer systems and processes to support service delivery, search and retrieval of information, a high level of customer contact duties including face to face and telephone enquiries, data/word processing, financial transactions, printing, scanning, copying and mail handling.
The post is full time on a temporary basis (36 hours per week/7.2 hours each day) based in Dunfermline Crematorium Office but as part of Fife-wide support team where cover may be required within the Kirkcaldy on occasion. A small element of solo working may be required from time to time.
The Person
Essential qualifications for this post are National 4, SVQ, or 3 Standard Grades or equivalent.
You should have experience of working in an office using current computer-based applications to carry out a range of duties.
Good communication skills are necessary including an awareness of customer care with telephone, email and face to face enquiries.
Key factors essential for this post are:
1. You should be a confident user of IT applications, showing ability to use packages effectively and efficiently
2. You should be able to work as part of a team or on your own as required
3. Experience of working in an office environment is essential for this role
4. A working knowledge of a range of office services and procedures
5. An ability to provide a regular and effective service
6. Confident user of IT applications, showing ability to use packages effectively. Numerical skills
7. Accuracy skills and attention to detail
8. Ability to maintain confidentiality demonstrating a confidential approach to work
9. Problem solving skills
10. Time management skills
11. Flexible approach to work
12. Organisational skills
13. Customer Service/care skills with telephone, email and face to face enquiries
14. Good Communication skills
15. Relationship building skills
16. Experience and ability to maintain accurate records
17. Interpersonal skills
18. Team working skills