Sales Administrator – Southampton, Hampshire
Industry: Plumbing Products
Hours: Monday to Friday only – shifts of either 7:30 am to 4:30 pm or 10 am to 7 pm.
Salary: Starting salary of £29,450 rising to £31,212 following a 6‑month probation period, with additional performance‑related bonuses.
We are looking for an enthusiastic, responsible Customer Service Advisor / Sales Administrator to add value to a busy sales team. You will be the first point of call for customers placing orders via email or telephone, entering orders in the system, and working closely with other internal teams such as transport.
What's on Offer
* On joining and whilst in probation, your salary will be £29,450 per annum.
* On successful completion of probation, your salary increases to £31,212 per annum.
* Additional annual performance‑related bonuses.
* 30 days annual holiday inclusive of the 8 bank holidays – rising to 32 days inclusive of BHs after 2 years continuous service.
* Inclusion in the workplace pension scheme.
* Annual salary review.
* Free onsite parking.
* Access to Sage Employee Benefits, providing discounts on shopping, entertainment and more.
Responsibilities
* Processing sales orders and quotations in a timely & accurate manner.
* Answering all incoming phone calls in a manner commensurate with delivering great customer service.
* Assisting customers with any issues they raise in a prompt and professional manner.
* Assisting delivery drivers with any issues to provide prompt resolutions.
* Reporting shortages to customers, providing date of delivery, or offering an appropriate alternative.
* Working closely with other departments to maintain our industry‑leading levels of service.
* Managing personal and shared email as appropriate.
Requirements
* Excellent IT skills with experience with MS Office.
* Interpersonal and communication skills both written and verbal.
* Understanding of the sales administration process.
* Strong analytical and organisational skills with the ability to work in a fast‑paced environment.
* Problem‑solving mentality.
* Outgoing character, with a positive attitude.
* Flexibility to work in shifts between 7:30 am and 7 pm Monday to Friday, up to 40 hrs per week once initial 3 months of training have been completed.
* Plumber's merchant or builder's merchant industry experience is not mandatory but preferred.
If you are seeking change and want to work for a company that values its staff, we would like to hear from you.
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates.
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