1191 Royston Road,Glasgow G33 1EY
Contract: 24.5 Hours/Week: Working over 3 days between the hours of 08:45-6:00pm
Salary: Competitive, dependent on experience
About the Role
We are seeking a friendly, organised, and patient-focused Medical Receptionist to join our busy GP Practice. The successful candidate will be the first point of contact for our patients and will play a vital role in ensuring the smooth day-to-day running of the practice.
Key Responsibilities
1. Welcoming patients in person and responding to telephone calls courteously and efficiently
2. Booking, amending, and cancelling appointments using the clinical system
3. Managing patient queries and signposting appropriately
4. Handling correspondence, prescriptions, and general administrative duties
5. Workflow Optimisation via Docman system
6. Supporting clinicians and colleagues as part of a collaborative practice team
7. Adhering to confidentiality, GDPR, and practice policies at all times
About You
8. Previous experience in a GP practice or healthcare setting is desirable but not essential
9. Excellent communication and interpersonal skills
10. Strong organisational skills and attention to detail
11. Confident using computer systems; experience with clinical systems (e.g. EMIS/Docman is advantageous
12. Confident using Windows 11 and Outlook
13. Ability to remain calm and professional in a busy environment
14. Commitment to patient care and confidentiality
15. Reliable and flexibility to cover during periods of annual leave and sickness
What We Offer
16. A supportive and friendly working environment
17. Training and development opportunities
18. NHS Pension Scheme
19. 6 weeks annual leave and Public holidays pro rota
20. Opportunity to be part of a dedicated primary care team
21. Practice