About The Fragrance Shop
Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK's largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online.
Role Overview:
Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development.
Responsibilities:
* Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
* Take a lead role in resolving customer questions and queries.
* Following guidelines, ensure that all products are presented/displayed to their best advantage.
* Ensure that all products are correctly coded, priced and accurate POS is used.
* Actively promote the company and role in the local marketplace.
* Continue to develop self and role by studying relevant training materials and store information.
Skills/Experience/Knowledge needed:
* A minimum of one-year experience within a Supervisor/Management capacity.
* Educated to GCSE level or equivalent.
* Excellent time management skills.
* Strong verbal and written communication skills.
* IT skills, Microsoft Outlook, Word and Excel.
Required Skills:
* Customer service focused.
* Adaptable with a 'can do' attitude.
* Strong communication and interpersonal skills.
Benefits
* Competitive Salary.
* Merchandise discount.
* Exciting store incentives.
* Industry leading training and development programmes.
* Progression Pathways.
* This role is contracted to 24 hours per week, Temporary contract until January 2027
The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Part-time, Permanent
Pay: Up to £12.45 per hour
Work Location: In person