Job Overview
Paragon ID are seeking to recruit a technical minded, solution driven account manager who also has project management skills/experience to manage our new client to go live and into BAU. The role will also manage clients in the same field both from small deployments of new services and account managing existing transit customers.
Key Deliverables:
* Manage the deployment of a new service from a major contract win.
* Coordinate all internal departments and 3rd parties required to deliver the service.
* Interface directly with the client and attend meetings both remote and in person.
* Account manage this client once live ensuring a well-run service and that we meet all our obligations on performance, service levels, quality and compliance.
* Drive forward the use of technology to improve efficiency and the customer experience.
* Support a handful of other smaller clients in the same market.
* Support the head of solutions to deliver smaller projects throughout the year.
Key Skills:
* Work with energy and drive.
* Ability to work remotely and be self-motivated.
* Willing to travel to our sites, 3rd party and client sites.
* Motivated to provide only the best solution to the customer.
* Be commercially aware and deliver into the company's financial goals.
* Be comfortable charring meetings with all parties, coordinating 3rd parties.
* Be resilient and handle any potential high-pressure situations.
* Methodical, organised, detail orientated.
Experience:
* Have an understanding and experience of delivering projects for customers.
* Experience of managing high-profile clients.
* Experience of working in public transport, and/or using technology to deliver a solution.
* Would have worked with at least two of the following service features: bureau services, smartcard production, contact centre services, software solutions.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Work from home
Application question(s):
* Can you work in the UK without sponsorship?
Experience:
* Account management: 3 years (preferred)
Work Location: Hybrid remote in Kingston upon Hull HU7 0XY