Ready for a challenge?
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
As a Senior Product Designer within the Customer and Partner Care pillar, you'll be part of a UX team looking after the websites our partners and internal users use.
You’ll work with multiple cross functional teams, prioritise using research and data to help understand the problem, before moving through the design process to deliver engaging, efficient and user-friendly solutions. All as part of a passionate UX team of 100+ UX designers, UI designers, product designers, service designers, researchers and writers across 7 countries.
* Please note that this position is located in London OR Bristol (3 days a week from our London OR Bristol office and 2 days working from home)
**Please note that this position is a 1-year contract
*Inclusion of your portfolio link (and password, if necessary) in your resume is required for consideration.*
These are some of the key components to the position:
* Product lifecycle - you work across the entire product lifecycle from concept to delivery. From understanding the problem, to creating wireframes, prototypes and pixel perfect UI.
* Innovative solutions - you focus on key user problems and come up with innovative & creative solutions. Not just looking at the MVP, but the vision of the product.
* Create prototypes - you create lo- and hi-fi prototypes that can be validated with users, and communicate the details of the interactions to developers.
* Data-driven - you use qualitative and quantitative data to influence your work. In conjunction with the Product Manager you will measure and monitor performance of the products you work on.
* Communicate - you communicate transparently on progress and discuss ideas with your cross-functional team. You can present well both to designers and to non-creative stakeholders.
* Collaborate - you work closely with product teams, including Product Managers and Engineers, to co-create designs and ensure the quality and feasibility of final releases.
What will you bring to the team?
* Strong history of end-to-end product design, using a variety of processes and frameworks to deliver, both as an individual contributor and a team.
* Comfortable dealing with ambiguous and complex problems.
* Proficiency in Figma, with proven experience in designing and shipping data heavy products for highly skilled users and/or tools for engineers.
* Strong workshop facilitation skills, from large cross-discipline discovery workshops to design focused sprints.
* Experience of running research sessions and usability studies
* Experience working with and contributing to design systems and component libraries.
* Strong communication skills, evidencing different styles of communication, and cross-functional engagement.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
What else are we delivering?