Social network you want to login/join with:
Hours: 42 hrs per week, shift patterns are 4 days on, 4 days off working rotation shift patterns (6am-6pm, 11am-11pm, and 6pm-6am)
Salary: £12.60 per hour
What is in it for you?
* A friendly and supportive team
* Overtime opportunities
* A great selection of benefits including access to online GP services, death in service, share options, and discounts for shopping, cinema, holidays, etc.
* Free on-site parking
Main Duties
* Managing high levels of incoming and outgoing telephone calls to clients and branches
* Utilising software to meet monitoring and compliance standards
* Working as part of a monitoring team liaising with different branches nationally
* Following correct procedures for incident reporting and real-time monitoring
* Communicating effectively with team members and others
* Carrying out work safely and in compliance with all health & safety policies and procedures
* Undertaking additional duties as requested by management
* Complying with ISO standards and procedures
* Meeting individual KPIs
* Staying current with system updates and changes
What we are looking for
* Excellent interpersonal skills and the ability to work independently and as part of a team
* Ability to work in a fast-paced environment
* Ability to manage workload to meet deadlines
* Willingness to learn, develop, and demonstrate professionalism and commitment
* Knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint
Desired experience
* Experience in alarm receiving centres
* Experience in call centres
* Applicants must have a 5-year checkable history
* Successful passing of a PSNI check as per industry standards
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same role in the past 6 months.
We consider flexible working requests from day one of employment.
Our flexible benefits scheme offers benefits tailored to your lifestyle, including virtual GP services, financial wellbeing assistance via Salary Finance, and more.
Upon joining, you'll receive a link to our benefits platform, Choices, allowing you to customise your benefits such as dental insurance, dining cards, technology purchases, and more.
Employees can access high street discounts via MiDeals, participate in cycle-to-work schemes, and receive life cover, share schemes, and recognition awards like Mitie Stars with cash prizes.
We prioritize career development through diverse training and learning resources and are committed to inclusive recruitment. If you require reasonable adjustments during the process due to a disability or long-term condition, please contact us via email.
#J-18808-Ljbffr