JOB DESCRIPTION
POSITION:
Wellbeing Manager
LOCATION:
communities across East London ( Essex RM8 3QS )
WORK CAPACITY:
30 hours Monday, Wednesday, Thursday and Friday
MAIN JOB SUMMARY:
Over 4.5 million Londoners are now struggling with their mental health — we believe that together, we can change that.
We are looking for a passionate, visionary, and compassionate Wellbeing Manager to lead the delivery of our innovative, community-based mental health support services.
This is more than a managerial role it's a chance to be part of a mission that reaches people before they fall through the cracks. You will work with adults on the edge of mental health crisis and those navigating their way through recovery, providing the kind of responsive, person-centred care that can change the trajectory of someone's life.
As Wellbeing Manager, you will be a steady hand and an inspiring presence. You'll lead a frontline team, shape the day-to-day delivery of support, and ensure that each person who walks through our doors is met with dignity, understanding, and hope.
One weekend per month, you will "walk the floors" of the service — offering visible leadership, listening to feedback, and reinforcing a culture of empathy and excellence. We value this commitment and provide time off in lieu (TOIL) in return.
If you're driven by purpose, motivated by impact, and ready to build something that matters, we'd love to hear from you.
MAIN DUTIES AND RESPONSIBILITIES:
1. Liaise with local authorities, funders, stakeholders and staff to maintain and grow the programmes, secure referrals and secure ongoing funding.
2. Instigate, develop and manage working relationships with referral sources (local authorities, partners, health professional staff) to ensure consistent referral routes.
3. Maintain all monitoring systems to ensure compliance and high-quality delivery.
4. Manage, motivate and monitor the delivery team in line with internal policies and procedures including the Performance Management Framework, Health and Safety and the code of conduct.
5. Work with the delivery team and Comms to produce case studies and models of good practice to raise the profile of the work and secure future funding.
6. Managing and coordinating referrals on the CSM system for the department's triage process.
7. Regularly monitor contract performance and staff caseloads to ensure the most efficient and effective use of resources and development opportunities for staff.
8. Complete the internal monitoring and attend the monthly meeting to report on the project's progress.
9. Develop an environment of trust where communication, sharing of knowledge and best practise is encouraged and where there is a willingness to tackle and resolve problems.
10. Identify staff training needs and lead and assist on staff workshops.
11. Develop and implement a structured programme of therapeutic, wellbeing, and engagement activities for individuals attending the sessions.
12. Ensure a trauma-informed and person-centred approach underpins all aspects of the service.
13. Lead on weekly planning to ensure adequate cover, resources, and safety measures are in place.
In Common with other staff:
1. You support equal opportunities policy and work actively to overcome discrimination on grounds of race, sex, disability, sexuality, age or status in our services.
2. You carry out all duties in accordance with Health & Safety requirements.
3. You ensure that the highest standards of customer service and care are provided at all times.
The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be required by the management, within the grading level of the post and the competency of the post holder.
QUALIFICATIONS AND COMPETENCY REQUIREMENT:
Working in a Trauma Informed approach
An understanding of community services
Experience
Experience of working with statutory health services
Experience
Experience in a managerial role; leading programmes and supervising staff
Minimum of 2 years' experience of providing community work in a full time paid capacity
Experience of setting up new projects
Experience in managing safeguarding incidents
Experience of delivering targets in a challenging environment and in line with best management practice
Skills and Abilities
Proven ability to develop and manage a team, conduct disciplinarians and coaching staff to improve performance
The ability to identify business development opportunities and develop external relationships with referrers and potential funders
Ability to write reports relating to performance and client progress
Ability to attend partnership meetings
Ability to implement new programmes
Qualifications
Level 2 in English & Maths
Community Development Degree or equivalent experience
BENEFITS:
Pension; 3% employer contribution, 5% employee contribution.
Up to 25% childcare discount
Continuing Professional Development – including in-house training
HOLIDAY ENTITLEMENT:
26 days (pro rata)
Job Type: Full-time
Pay: Up to £28,800.00 per year
Work authorisation:
* United Kingdom (required)
Work Location: On the road