The Opportunity
At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact on our partners, then this role is for you: Casualty Claims Adjuster
About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works.
We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level.
At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up.
The Role
As a Data Operations Analyst, you will play a pivotal role in ensuring the smooth, accurate, and timely flow of delegated authority data into Carbon’s ecosystem. Working closely with the Data Operations Team Lead, you’ll help maintain exceptional service standards, drive data quality, and support key stakeholders across the business.
This position is ideal for someone who thrives in a detail‑oriented environment, enjoys problem‑solving, and wants to contribute to a modern, data‑driven underwriting platform.
Key Responsibilities
Operational
* Manage, validate, and process incoming bordereaux to ensure accuracy, completeness, and compliance with agreed service levels.
* Oversee the end‑to‑end bordereaux collection process, proactively identifying delays or risks and driving timely resolutions.
Stakeholder & Third-Party Engagement
* Liaise directly with brokers, coverholders, and third‑party administrators (TPAs) to resolve data issues and ensure smooth data submissions.
* Communicate effectively with internal teams including Underwriting, Claims, and Finance to elevate issues, provide updates, and support decision‑making.
Data Quality & Problem Solving
* Investigate and resolve data discrepancies, performing reconciliations to ensure confidence in downstream reporting and analytics.
* Identify patterns or recurring issues and collaborate with the team to implement lasting process improvements.
Continuous Improvement
* Contribute to the evolution of Carbon’s delegated data processes, tools, and controls.
* Support initiatives that enhance automation, governance, and the overall quality of operational data.
Preferred Level of Experience
* Proven experience managing and processing bordereaux within a delegated authority environment.
* Familiarity with Lloyd’s underwriting and delegated authority platforms, such as Tide and VIPR.
* Advantageous experience supporting or working across multiline classes of business.
* Strong track record of effective stakeholder management across internal and external partners.
* Demonstrated analytical, troubleshooting, and problem‑solving capabilities.
* Excellent communication skills and the ability to work collaboratively in a fast‑paced environment.
* High level of attention to detail, with a strong focus on accuracy, data quality, and data integrity.
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