Customer Service Specialist – Help Build a World-Class Global Brand
Are you a high-performing Customer Service professional with a passion for sport and creating memorable customer moments? Do you thrive in a fast-paced environment where real-time interactions matter and every response is a chance to deliver a standout experience?
We're looking for an A-Player Customer Service Specialist to join our ambitious, high-growth team — someone who's not just experienced, but driven to become the best in the industry. This is your chance to take on a senior, hands-on role in one of the most exciting and authentic sports brands in the world.
About the Company
We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, we've built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction.
We are a fast-growing business with a proven track record and bold plans for the future — and we're just getting started.
Our Vision
We are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:
* Consistently high turnover and profit growth
* Five-star customer service and world-class staff
* The most exclusive range of signed items available anywhere
* A truly global brand presence
To help get us there, we need someone who goes the extra mile for customers — someone who takes full ownership of customer queries and issues, responds quickly and professionally (even outside of standard hours when needed), and is committed to delivering a first-class experience every time. You'll be the calm, confident voice that solves problems and turns every interaction into a positive one.
Our Culture
Respect
Energy
Positivity
Drive & Ambition
Go the extra Mile
Feedback is kindness
Team first - 'We not l'
Ownership & Responsibility
The Role
This is a senior-level opportunity for someone who can:
* Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support
* Resolve customer complaints or concerns efficiently & professionally
* Maintain customer satisfaction to our world-class Trust Pilot rating
* Building long term relationships with new & existing customers
* Perform data entry to maintain customer service delivery times
* Tracking & resolving issues with our courier
We hold high standards — and we're looking for someone who is ready to exceed them. In return, you'll receive:
* A highly competitive salary
* Performance bonuses and growth incentives
* The chance to grow your career with a market leader
* A front-row seat as we scale into a worldwide brand
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Application question(s):
* Are you an A-player?
* We're looking for people who are willing to go the extra mile. This role can require evening and weekend work. How comfortable are you in stepping up when the job demands it?
Work Location: In person