Operational Process Improvement Analyst. Alderley Edge, Cheshire Contract: Permanent Salary: £29 - 32,000 per annum Hours Per Week: Full-time, 40 hours per week Working Patterns: Flexible working hours, Monday – Friday, including 1 day working from home. Vita Group is an intelligence driven platform creating tomorrow’s city living. It’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita’s principal commitment to its people is to inspire and empower and it’s something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities. Following the successful delivery of major projects and transformations across the business; we’re continuing to build on the success of our Business Improvement programme by appointing an Operational Process Improvement Analyst. We have created this brand new opportunity to help embed those improvements, tackle operational friction, and extend the impact of Business Improvement into the day-to-day reality of how teams work. Our Brands Vita Group - Vita Student - Union - Uhaus - House of Social - House of Social Food Hall - Dough Religion Our Operational Process Improvement Analyst Working alongside the Operations Change Manager and wider Business Improvement function, our Operational Process Improvement Analyst will be a delivery-focused role that goes into teams, identifies what is genuinely getting in the way of good performance, and fixes it. The focus is on targeted, practical change that removes blockers, improves quality of life for teams, and delivers measurable outcomes as part of the wider change strategy, whilst providing hands-on delivery capacity that helps teams resolve operational issues quickly and supports the effective embedding of larger change initiatives. Process Documenting & Improvement; Automation & Delivery Collaborate with teams to understand how work is done, map & diagnose processes, and deliver practical improvements that remove blockers, improve quality of life, and enhance customer experience. Identify opportunities to simplify, standardise, centralise, streamline, or automate ways of working. Partner with Technology and Business Improvement teams to plan and deliver coordinated change, including system improvements. Share insights to strengthen the change pipeline across Business Improvement and Technology. Support the delivery and translation of the Group AI and process automation strategy through organisational, process, and behavioural change where it adds real value. Empowering People Foster a change of perspective empowering people to challenge what they do and why, with support from the business to act on that and make a difference for our colleagues and our customers, Ensure change lands well by encouraging cross-functional collaboration, sharing improvements and quick wins that help break down silos. Empower teams to build confidence and curiosity, enabling them to take ownership of change and continue improving beyond initial delivery Measurement and Reporting Demonstrate tangible value by measuring time saved, error reduction, improved response times, enhanced customer experience or reduced admin. Establish KPIs to measure and drive the continuous improvement cycle Collaboration and governance Build networks with Operations, Customer Engagement, Finance, Asset Management and Lettings to align improvements with operational priorities. Ensure improvements and automation activity align with data protection, security and internal governance standards. Who We’re Looking For A naturally curious problem-solver who enjoys understanding how things work and how they can work better, who is highly competent utilising digital tools, automation or technology-enabled solutions to analyse problems and test improvements. Professional Contribution & Impact Confident working across teams and functions, with the ability to challenge ways of working constructively. Comfortable having pragmatic, sometimes difficult conversations focused on outcomes rather than theory. Able to translate complex processes into clear visuals and explanations that people actually use. Analytical and outcomes-focused, with a bias towards action and delivery. Experience in process improvement, operational change or automation would be beneficial, but mindset and approach matter most. Personal Characteristics Have a high standard of English (written and oral). Be flexible and adaptable when plans or policies change, often at short notice. A strong sense of ownership, emotional intelligence, and a determination to turn challenges into results. Be resilient and persistent — not discouraged by difficult conversations. Emotional intelligence — able to read tone, context, and non-verbal cues to guide conversations and decisions. Possess excellent planning and organisational skills. Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required. An excellent listener and all-round brilliant communicator. Passionate about connecting with and understanding colleagues and customers. Resilient, organised, with a can-do attitude. What You'll Gain Vita Group’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression. An opportunity to shape and lead innovative process and system improvements on an international residential platform with teams based globally. The chance to empower teams to automate and improve how they work. Exposure to a wide range of business functions, systems and operational challenges. Hands-on experience delivering meaningful change that improves how teams work day-to-day, as part of a wider Group transformation strategy. A genuine opportunity to drive the business forward, building capability, breaking silos and helping teams work smarter together. Why work for us……. We support our people with a positive and collaborative working environment, fair and competitive rewards, and a culture where they can do their best work and thrive: Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata). Flexible Working Hours – Flexible start/finish times between the hours of 08:30 - 18:00 Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata). Free on-site Parking - Free parking on-site. If you don't drive, we are within a 5 minute walk to both train and bus stops. Free on-Site Restaurant – Discretionary free breakfast & lunch served 5 days a week at our premium on-site restaurant. Free on-site Padel Court - Cancel that gym membership, and enjoy the fun of padel; providing a full-body workout that boosts cardiovascular health, improves coordination, agility, and strength, while burning calories and bonding with colleagues! Free Stockport County Football Club Tickets – Free football tickets for employees, to be accompanied by friends or family. Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone! Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. Career Development – Whether your Vita Group career is a medium or long-term venture; we onboard all employees by means of a thorough induction, delivering professional progression. 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. Important Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.