Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE
Salary: 45k per annum
Role Status: Full-time, 37 hours per week
Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early
We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.
Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.
This is a high-impact role where you will make a tangible difference over the next 12 months strengthening member engagement and retention while contributing directly to CIHT s ongoing digital and CRM transformation programme.
What you ll be doing
* Leading engagement and retention initiatives and campaigns
* Improving the member journey and experience
* Supporting a strong regional and volunteer network
* Using CRM and data insight to improve performance
* Using data and CRM insight to drive decisions and improve performance
* Contributing to our digital and CRM transformation work
* Managing and supporting a small, collaborative team
About you
* Experience in membership, engagement or relationship management
* Strong CRM and data capability
* Experience leading and supporting teams and working with stakeholders
* Collaborative, organised and focused on delivery
Other requirements
• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours
• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work
• Commitment to the aims, values and charitable objectives of CIHT
A great opportunity to make a visible difference to member experience and engagement over the next 12 months.