Job Title: Customer Service Advisor
Location: Peterborough
About the Company: We are one of the UK’s fastest growing companies in the vehicle warranty sector. Our mission is to be the market leading warranty provider in the country. We achieve this by adding great people to our team and empowering them to excel. Everything we accomplish is thanks to our dedicated team members who share our ambitions.
Job Description: As a Customer Service Advisor, you will play a vital role in supporting the customer service aspects of our business. Your main responsibilities will include providing professional and efficient service to our policyholders, dealerships, and repair garages, managing inbound and outbound calls and emails, guiding customers through the claims process, and ensuring a positive experience for all interactions with our company.
Key Responsibilities:
* Provide professional, friendly, and efficient customer service to policyholders, dealerships, and repair garages.
* Manage inbound and outbound calls and emails.
* Assist customers with the claims process and address any inquiries they may have.
* Communicate clearly and professionally with colleagues and customers.
* Ensure a positive experience for all interactions with our company.
Qualifications and Skills:
1. Strong conversati...