Jimmy Fairly, a UK‑based optical retailer, is seeking a Sales Assistant to provide outstanding customer service and support store sales operations. Join a team that delivers quality eyewear at fair prices while maintaining a positive social impact.
Purpose of the role
The Sales Assistant welcomes and assists customers throughout the sales process, describing products and ensuring a high‑quality customer experience. You will support store management in creating an engaging store environment, fostering creativity and employee development.
Key responsibilities
Customer experience
* Act as a great brand ambassador and embrace the brand "Selling Ceremony".
* Provide an amazing in‑store customer experience, using the Optometrist’s recommendations to build perfect product solutions for the customer.
Performance
* Achieve high commercial efficiency to reach monthly targets and personal KPIs.
* Build customer loyalty and understand customer relationship management.
* Maintain knowledge of the collection and the brand iconic pieces.
Operations
* Operate till‑system, take and process payments.
* Manage inventory and follow company policy and procedure.
* Ensure shop floor and stock room standards are maintained in a clean, tidy condition.
* Process deliveries, new collection replenishment and transfers.
* Support the Store Management in the implementation of VM guidelines.
Optics
* Deliver technical tasks in the store by ensuring the safe supply of eyewear (ordering, verification, glasses collections & adjustments).
* Work with the latest generation equipment, including the Smart Mirror 4 application and digital customer journey on iPad.
Required knowledge, skills and qualities
* High motivation & enthusiasm toward the brand.
* Desire to learn, develop yourself and others.
* Passion for delivering a personalised client experience.
* Quick learner, good listener, problem solver, proactive.
* Positive mindset with a smiley attitude.
* Strong verbal & written communication skills.
* Good understanding of business KPIs.
What’s on offer
* Very competitive bonus scheme.
* Welcome pair of Jimmys in the first week.
* Great employee discount.
* Pension contribution.
* Private healthcare.
* Part travel expenses paid.
Salary: £25,400 per year + monthly bonus.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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