Overview
The post holder will work across two sites, covering clerical and administrative duties for both the Adult and Paediatric Audiology Teams.
The Adult Audiology team specialises in assessment and rehabilitation of adults with hearing disorders, while the Paediatric Audiology team specialises in the assessment, diagnosis and management of hearing disorders in children (newborn to 18 years).
Responsibilities
* Become familiar with the Audiology Auditbase computer system and book new and follow‑up appointments, keeping track of waiting lists.
* Generate reports for clinicians using existing journal templates; print and send corrected reports daily to patients, GPs and other professionals.
* Provide reception cover for patients arriving for appointments; answer and deal with telephone calls and messages from patients, health‑care professionals, education professionals, speech and language therapists and other professionals.
* Provide information to official and other requests in a sensitive, confidential manner, protecting the security of information where appropriate.
* Book students, school nurses, health visitors and registrars into audiological sessions as part of their observational training.
* Liaise with administrative and clinical staff to ensure that any problems arise and are resolved quickly and smoothly.
* Log in Choose and Book, liaise with the Head of Service, book appointments in Auditbase for referrals accepted when the Principal Clerical Administrator is not in the office.
* Close Choose and Book appointments on a daily basis via the Cerner system when the Principal Clerical Administrator is not in the office.
* Work in close liaison with audiologists and management, ensuring that administrative processes are maintained.
* Keep the Hearing Aid Review patient lists up to date and alert clinicians to potential breaches in waiting times.
* Liaise with other departments and outside organisations by letter and email on behalf of the audiologists.
* On occasion, take minutes during department meetings and issue minutes to all staff as appropriate.
* On occasion, help send text messages to parents about their future appointments.
* Review incoming mail and act accordingly.
* Maintain knowledge of various IT systems and databases in line with hospital protocols.
* Help other teams within the service with general tasks, e.g. ordering.
* Any other duties, which may be required by the Line Manager in line with this post.
Application Information
This advert closes on Tuesday 26 May 2026. Please note that the advert may close early due to the number of applications received and may be withdrawn earlier than the published closing date.
#J-18808-Ljbffr