Service Quality Lead – Psicon Ltd
Psicon is a specialist neurodevelopmental service working collaboratively with NHS trusts to provide autism and ADHD assessments. We are an independent organisation, and most of our work is for the NHS. We are committed to offering the best psychological support and healthcare available, taking an innovative approach to service delivery and ensuring that they are of the highest standards in the industry.
Base Pay Range
* Operations
* Hybrid
* Employed
* 37.5
* Canterbury
* CT1 2XJ
About The Role
We’re looking for a proactive Service Quality Lead to champion high standards of client experience, governance, and service quality for our Private & PMI teams. You’ll act as the operational link between our service teams and the central Quality Assurance & Improvement function, driving continuous improvement and compliance.
The role is based in the centre of Canterbury, Kent. (Please note there is no onsite parking.) Our working week for this role is Monday‑Friday, 09:00‑17:00 (30 minute break) with 4 days working on site and 1 day work‑from‑home.
Principle duties and responsibilities
* Lead service‑level audits and monitor KPIs.
* Manage complaints, feedback, and incident reviews.
* Maintain risk registers and support governance meetings.
* Promote best practice in information governance and data protection.
* Analyse trends to identify improvement opportunities and implement action plans.
Person Specification
* Minimum 2 years’ experience in quality or governance within health or social care.
* Strong knowledge of quality frameworks, CQC regulations, and NHS governance standards.
* Excellent analytical, reporting, and communication skills.
* Ability to manage multiple priorities and collaborate across teams.
* Proficiency in Office 365; experience with quality management systems desirable.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of:
* The best possible customer service.
* The most efficient and effective clinical work.
* A thriving and engaged workforce.
* A truly inclusive organisation.
Benefits Include
* Annual leave of 32 days a year (inclusive of bank holidays).
* Flexible annual leave scheme providing the ability to buy or sell back additional days.
* Well‑being days.
* Birthday lie in.
* Pension scheme (with the option of enhancing via salary sacrifice).
* Cycle to work scheme.
* Employee Perks via Psiconnect – our reward gateway packed with discounts.
* Access to the Blue Light Card membership.
* Pastry Mondays.
* Funded social events.
* Staff well‑being bursary scheme.
Additional Information / Contacting Us
* For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106.
* Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
* Please note, Psicon operates a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3‑year period), an enhanced DBS check, provide evidence of up‑to‑date mandatory training, the right to live and work in the UK.
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