We are working with a well-established IVA practitioner based in Stockport who is looking to appoint a Client Retention Executive. This is a fantastic opportunity to join a supportive, professional team where you will play a key role in ensuring clients remain engaged and committed to their financial arrangements.
The Role
As a Client Retention Executive, you will act as the bridge between the business and its clients, ensuring that payment commitments are met and long-term relationships are maintained. This position blends elements of credit control with customer care, requiring excellent communication skills and a proactive approach.
Responsibilities
* Proactively monitor and manage client accounts to ensure payments are received in line with IVA agreements.
* Contact clients who have missed or are at risk of missing payments, offering solutions and support.
* Build rapport and trust with clients, handling sensitive conversations with empathy and professionalism.
* Collaborate with internal teams to resolve issues promptly and maintain accurate records.
* Support overall retention strategies to reduce defaults and maximise positive client outcomes.
About You
* Previous experience in credit control, collections, or financial services is desirable.
* Excellent communication and negotiation skills, with the ability to remain calm under pressure.
* Strong attention to detail and organisational skills.
* Empathetic and supportive approach, particularly when dealing with clients in financial difficulty.
* Target-driven, with the ability to balance compliance, client care, and performance.
What’s on Offer
* Salary of £25,000 – £27,000 depending on experience.
* Full training and ongoing support.
* Career progression opportunities within a respected IVA practice.
* A collaborative and professional working environment.
To Apply
Contact David at Greys Specialist Recruitment