Motor Vehicle Support Technician - Forecasted Volume
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Company Description
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
This is the job
Salary: £35,000 pa plus benefits
Hours: 36.25 hours per week
Shifts: between 0700 – 2000 Monday to Sunday
Location: Oldbury offices. Resident Working
What will I be doing?
* The Technical Advisor provides essential technical support, advice, and repair fixes to our customers. Your expertise helps ensure we attend vehicles in genuine breakdown scenarios.
* Facilitate efficient communication and effective resolution of breakdowns for our customers.
* Record data on relevant databases accurately to support management insights and decision-making. You must be computer literate and confident using various systems.
* Provide clear advice, simplify information for customers, and deliver excellent customer service.
* As a target-driven individual, focus on achieving results.
What do I need?
* Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent qualification, plus substantial demonstrable experience in the Motor Vehicle Repair Industry.
* A Fixer/Problem Solver: enjoy using technical expertise to solve issues and get customers moving again.
* A Master Communicator: ability to translate complex technical information into simple terms and build confidence with customers and Patrols.
* Flexible: able to work outside normal hours on a roster basis that includes weekends.
Additional information
* Diverse learning and development opportunities to support career progression
* 25 days annual leave, plus 8 bank holidays
* Free AA breakdown membership from day 1
* Discounts on AA products including car and home insurance
* Employee discount scheme with car salary sacrifice and other benefits
* Workplace pension scheme with employer contributions
* Company funded life assurance
* Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Technology, Information and Internet
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