Job Description
Job Title: Tenancy Officer\n\nLocation: Hounslow, TW3 3EB- Hybrid working (3 days in office per week)\n\nHourly rate £21.23 PAYE / £28.12 Umbrella per hour\n\nContract Length: 6-month contract (possibility of extension)\n\nWorking Pattern: Full Time, Monday - Friday, 36 hours\n\nASAP Start\n\nThe right candidate:\n\nYou are a front line professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. You adopt a preventative approach and are solution focused to ensure that the needs of tenants are effectively met.\nYou will need to have good knowledge of managing tenancies ins a social housing setting, completing and providing advice around successions, mutual exchanges, Anti-Social Behaviour and complex tenancy matters.\nYou are highly motivated to interact with tenants to get to know them as well as the estates and the communities they live in.
You identify and manage risks and challenging behaviour. You build up trusting relationships with tenants and professionals to work collaboratively to achieve positive outcomes for tenants while supporting the shared goals of the council. You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.\nYou are a high performing individual who works collaboratively with others to achieve targets and service objectives and make the team the very best it can be.
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