Overview
Permanent, Part Time (30 hours per week)
Kingslodge is a retirement living scheme consisting of 43 flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Residential Scheme Manager.
We’re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.
Responsibilities
* Carry out wellbeing checks and respond to emerging changes in circumstances.
* Identify and manage risk including safeguarding; take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
* Engage with older people and their families; support them to identify issues that are important to them and how they would like to progress them.
* Develop relationships with partner agencies that provide wellbeing opportunities; support residents to produce and access a programme of wellbeing and social initiatives, onsite and virtually, addressing issues affecting older residents such as wellbeing, loneliness and dementia awareness.
* Routinely carry out health & safety, fire safety and warden call system checks to ensure compliance and high service standards.
* Identify and manage risk including safeguarding; take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
* Deliver on-site housing management services that support residents to live independently in a safe environment.
Requirements
* Experience of working in a housing environment.
* Highly customer focused.
* Good IT skills, including the ability to use databases and tablets.
* Good numerical skills and the ability to support monitoring of budgets.
* A motivated and committed self-starter with strong organisational skills and a passion to deliver innovative services.
* Ability to work collaboratively and communicate information clearly and effectively with others.
* Practical and logical thinking; produces high quality work and meets deadlines.
* Delivers excellent customer service, including response and resolution of customer feedback and complaints.
* Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Notes
Please note, accommodation costs will be deducted from the annual salary.
About Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial. We are a Disability Confident Employer and are working towards Disability Confident Leader accreditation; we have achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and pursuing related accreditation.
Discover Stonewater
Are you ready to #DiscoverStonewater?
#J-18808-Ljbffr