Are you passionate about delivering outstanding IT support with a strong team spirit and a can-do attitude?
Ready to join a company where culture and growth go hand in hand?
We’re looking for an IT Service Desk Analyst to join our growing team at Bauer Media.
This is more than just a service desk role – it’s a chance to be part of a supportive, down-to-earth team that’s keeping the UK’s leading audio and publishing business running smoothly. Whether you’re early in your IT journey or already have experience under your belt, this could be your next big step.
Job Purpose:
As an IT Service Desk Analyst, you’ll be the first point of contact for colleagues across Bauer’s UK businesses – helping them with everything from logins and laptops to mailboxes and Microsoft Teams. You’ll troubleshoot issues, resolve problems efficiently, and provide a consistently friendly, solution-focused service.
Our Team:
You’ll be joining a close-knit team of six analysts in our Peterborough office. What unites us is our commitment to supporting each other and getting the job done. We believe in curiosity, collaboration, and having a laugh while we work – and we’re looking for someone who can bring the same energy. We want someone who adds value and isn’t afraid to roll their sleeves up.
Working Pattern / Location:
1. Hybrid working: 2 days a week in our Peterborough office (everyone is in on Wednesdays) 3 days working from home
2. Shift pattern: Monday – Friday 8:00am – 4:30pm/ 8:30am – 5:00pm / 9:00am - 5:30pm
(Occasionally you may be asked to help cover holidays/sickness, so a flexible mindset is a plus)
Key Responsibilities:
3. Deliver 1st and 2nd line support via phone, email, ticketing and chat systems
4. Log and manage support tickets using ServiceNow
5. Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory and Office 365
6. Support new starters with set-ups including laptops, accounts, permissions and more
7. Stay curious and proactive in solving both common and unfamiliar problems
What We’re Looking For
Must-haves:
8. Experience in a service desk or IT support role
9. Hands-on knowledge of Windows, Exchange, Azure, and Active Directory
10. Experience working with ticketing systems (. ServiceNow)
11. Great communication and customer service skills plus strong attention to detail
12. Team player mindset and a desire to go above and beyond
13. A flexible, solutions-focused attitude – no “that’s not my job” thinking
Nice-to-haves:
14. Basic Mac troubleshooting knowledge
15. Experience creating or managing mailboxes
16. Exposure to hybrid or remote IT support setups