Job Description
The role…
The role of Customer Retention Advisor is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.
We would love to welcome you to our brand new Arden Square office location, Monday to Friday 08:30am-17:00pm.
Your key responsibilities day to day will be…
* Reviewing candidate cancellation information to determine root cause
* Outbound calls to customers to gain understanding for contract termination
* Offer ideas on process improvement and new ways of working
* Understand and continue to build your knowledge on business processes
* Develop new retention strategies to align with business KPIs
* Common trend analysis
Qualifications
* Confidence speaking to customers over the phone
* Build relationships with key stakeholders and team members
* Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
* Good organisation skills and ability to manage your own workload
* Experience in a customer service/retention role is desirable
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our benefits:
* 25 days holiday + bank holidays
* Annual salary review
* Pension plan
* Life assurance
* Employee fuel card scheme
* Electric Vehicle salary sacrifice scheme
* Employee assistance programme
* 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
* Time off for fertility treatment and in the event of pregnancy loss
* ‘Cycle to work’ scheme
And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
#LI-JW1
All your information will be kept confidential according to EEO guidelines.
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.