Join to apply for the Customer Service Administrator role at Taylor Wimpey plc.
Make a Home at Taylor Wimpey
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen — for ourselves, for each other, and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.
With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.
Every single one of us plays a vital role in creating incredible places and spaces where anyone can thrive. We believe in making a positive difference to our planet and to people.
Home to work that matters, and you can be a part of it.
Job Summary/Purpose
The Customer Service Administrator supports the Customer Service team with administrative duties related to resolving customer issues, tasks, and complaints after customers have moved into their new home. Responsibilities include logging information onto Dynamics, raising supporting paperwork for invoices and contra-charges, processing cheque requests, allocating works to Customer Support Operatives, suppliers, or subcontractors, and ordering and chasing materials.
The role requires proficiency with the provided technology and adherence to processes, procedures, and health and safety regulations.
Please note: This is a full-time, office-based role.
Primary Responsibilities
* Act as a role model for excellent customer behaviour.
* Demonstrate positive interactions with customers, subcontractors, and suppliers.
* Behave with integrity and professionalism, fostering a collaborative environment.
Achievement of Business Objectives
* Complete work within SLA timeframes independently.
* Allocate emails appropriately within the team.
* Organise and allocate works efficiently to meet deadlines.
* Order and chase materials promptly.
* Log information accurately and timely in Dynamics.
* Produce relevant reports to support issue resolution.
* Raise accurate paperwork for invoices, contra-charges, and cheques.
* Build and maintain relationships with internal teams, subcontractors, and suppliers to ensure service quality and continuous improvement.
Continuous Improvement
* Identify and improve communication skills.
* Suggest and implement more efficient work methods.
Experience, Qualifications, and Technical Requirements
* Strong interpersonal and relationship-building skills.
* Ability to work collaboratively and independently.
* Prior experience in a fast-paced Customer Service environment.
We are committed to diversity and inclusion, guaranteeing interviews for applicants declaring a disability who meet role requirements.
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