Senior change manager - coo

Description As a Senior Change Manager in the People Change team, you’ll be responsible for leading the delivery of People Integration Change across the Chief Operating Office (COO), directly supporting the delivery of the blueprint. The projects will require effort and expertise from multiple teams across the COO, the People Function, Finance and wider Society to deliver effectively. Everything we do has a direct impact on Nationwide’s success – we make a difference to our customers and employees. In this role, you will lead the delivery of people change activity throughout the full change lifecycle, working with your matrix team. You’ll ensure that change is effectively and sensitively delivered at the required pace and standards, implemented in a considered and controlled manner, fully realising the benefits and outcomes of change. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here . Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing You will be leading change, working across a portfolio of people focused, strategic and business led initiatives. You will use strategic and business insight, business, organisational, and people change expertise and your strong network of relationships to influence the delivery and outcomes of this portfolio of change. You will be responsible for managing the implementation of your portfolio of change across many areas of Nationwide, being fully accountable for the inception, planning, coordination and implementation of the agreed deliverables into the impacted teams. You will also have responsibility for identifying, validating, measuring, and reporting the outcomes and benefits of change. You will work closely with Workforce Planning and Finance to ensure alignment of plans and reporting across multiple forums. Working within the framework of a Programme, you will develop and lead matrix teams whilst working closely with Senior Management to ensure projects are resourced effectively and delivered in accordance with the framework and standards. By determining the detailed impact of change upon the area, you will shape project activity to incorporate the needs of the business, maintaining a holistic view of all other activity impacting the area. Additionally, you will support the business to understand the changes required to successfully transition following the people change, managing any risks associated with the change also. Acting as an ambassador for people change, you will champion the customer (internal and external) as part of change delivery. You will matrix manage a team of business change colleagues and workstream teams and provide mentor support and guidance to colleagues across the wider function. You will own your personal development plan and seek out best-in-class skills, behaviours and outputs to ascertain, understand and complete development activity that supports this. About you As a minimum requirement you’ll have: A track record of leading and successfully delivering complex, large-scale business, operational and people change activity and associated benefits Proven expertise in applying project and business change management principles/methodologies and understanding of their application within Nationwide Confidence in dealing with ambiguity, agility to focus on changing priorities, focus on problem-solving while balancing risk and reward, drive and sensitivity in fast-paced delivery Excellent change and people leadership skills across matrix managed teams Broad network and excellent stakeholder management and interpersonal skills Proven ability as a confident communicator who can build, maintain and influence senior stakeholders Proven leadership experience in the financial services environment, also acting as mentor and role model for a change community and wider business A strong understanding of Nationwide’s strategy and the levers we must adopt in change to constantly improve customer experience, reduce costs, and increase simplicity Experience of leading & implementing business change for projects utilising a mix of delivery methods, including agile and waterfall, and using Nationwide standard governance tools such as Jira and Confluence Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Claudia Moutter and the main recruitment contact is Thomas Pegg.