Job Title: Customer Validation & Master Data Representative
Location: Sandwich, Kent
Pay Rate: £21.26 per hour
Contract Length: 12 months
Hours: 37 hours per week
Role Overview
We are looking for a Customer Validation & Master Data Representative to join a global supply chain function supporting a large customer network within a highly regulated environment. This role is key to ensuring accurate customer account setup, validation, and maintenance within SAP, enabling efficient and compliant distribution processes.
You will act as a subject matter expert, working closely with internal teams and external stakeholders to ensure high data quality standards, regulatory compliance, and excellent customer service.
Key Responsibilities
Customer Account Management
* Set up and maintain customer accounts in SAP in line with SOPs
* Validate new account requests and update existing data accurately
* Liaise with customers to obtain required documentation and information
* Resolve queries related to customer master data in a timely manner
* Conduct periodic account revalidations
Validation & Compliance
* Ensure customer accounts meet licensing and regulatory requirements
* Track and manage licence updates, following up where required
* Support compliance with Good Distribution Practice (GDP) standards
System & Data Management
* Monitor data interfaces and identify system issues
* Investigate and resolve errors promptly, escalating when necessary
* Maintain accurate records and documentation for audit purposes
Continuous Improvement
* Act as a subject matter expert for processes
* Identify and support process improvement initiatives
* Contribute to business change activities and projects
Communication & Coordination
* Manage shared mailboxes and ensure timely responses
* Maintain organised filing and documentation systems
* Collaborate across teams to support operational efficiency
Requirements
Essential:
* GCSEs (or equivalent) including Maths and English
* Experience in customer service, handling complex queries (phone/email)
* Strong IT skills including Microsoft Office
* High attention to detail and accuracy
* Strong communication and interpersonal skills
* Ability to multitask and work in a fast-paced environment
* Good analytical and decision-making skills
Preferred:
* Experience in B2B environments
* Experience working with SAP ERP systems
Core Competencies
* Customer focus and business acumen
* Data management and attention to detail
* Strong communication and collaboration
* Accountability and proactive problem-solving
* Continuous improvement mindset
Why Apply?
* Opportunity to work within a global supply chain environment
* Exposure to SAP and regulated industry processes
* Collaborative and fast-paced working environment
* Long-term contract with a well-established organisation