The Communications Delivery Specialist role sits as part of the team which are responsible for writing, designing, and producing millions of essential communications for our customers each year. These communications are often called legal, regulatory, and mandatory (LRM) communications and are the critical communications that we send to our customers to help them manage their accounts, day-to-day, and to make good financial decisions.
As a Communications Delivery Specialist, you’ll make our communication ambitions become reality. You’ll have a brilliant balance of both technical and interpersonal skills to drive our communications to the next level.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Dale Anstey and the main recruitment contact is Amy Bright.
Please note that should you be successful in securing this role the job title on our internal systems will be Marketing & Corporate Affairs Consultant.
Banking - but fairer, more rewarding, and for the good of society
What you’ll be doing
You'll ensure that all LRM Customer Communications are delivered in a way which creates the very best customer experience.
Our LRM Customer Communications Squads design and create communications which are tailored to customer need, are easy to understand, and use the latest in numeracy and behavioural science standards. However, creating the words and design is only one part of the process.
You’ll work with product and process owners from across the business to understand the data that drives LRM Customer Communications and ensure it meets the standards for the communications we need to send to deliver the best experience.
Combining this data with communications which are designed using the latest templating methods, you’ll work with our colleagues in our technology function to set clear requirements through written briefing documentation to bring them to life.
You’ll ensure that robust quality assurance controls are operated throughout the build, test and approval process to ensure that nothing reaches a customer that doesn’t meet the required standard.
About you
Here are some of the qualities and behaviours which will help you to succeed in the role.
You’ll have:
* Experience engaging, collaborating and influencing stakeholders with the proven ability to provide feedback and remain robust in negotiations
* A good understanding of how data can be used to drive a good customer communications experience
* Experience with supporting the creation of communications across multiple channels, including paper, digital, SMS, push and video
* A positive team attitude, able to work at pace with both colleagues and stakeholders, with a calm and collected approach
* The ability to make the complex simple, you’ll be able to confidently brief technical development teams on build requirements for critical communications
* A passion for quality and control, with a strong understanding of why effective controls and governance protect the customer experience
* Strong attention to detail and a proactive, improvement-centred approach
* Experience in modern customer communication build techniques (i.e. templating) using CCM technology (i.e. OpenText or Quadient)
* Familiarity with workflow management tools such as Adobe Workfront
* Experience of working in a squad or be willing to adapt to squad ways of working
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
* Job Identification 2498
* Apply Before 03/30/2026, 10:55 PM
* Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
#J-18808-Ljbffr