Your new companyA high growth insurance business is seeking a Customer Service Advisor to join their team in Egham. A well established organisation which has gone from strength to strength in the past 2 years, this is a great opportunity for someone looking for a fun and friendly work environment. The business also tries to promote within, where possible and, due to growth, there are plenty of opportunities for progression within the organisation.Your new roleYou'll be the first point of contact for all inbound queries, building customer relationships using empathy and probing techniques. Key duties include
* Handling inbound calls, first point of contact for policy holders
* Predominantly a phone-based role (50-60 calls/day), covering 20+ insurance providers
* Updating customer information on database (address, phone number etc)
* Renewals/extensions/policy changes
* Taking claim information and passing to the correct team to process
* Identifying fraud indicators
What you'll need to succeedYou'll have strong written and verbal communication skills, a good working knowledge of MS Office and the ability to pick up new software. You'll have previous customer service experience (not necessarily in insurance) and enjoy being on the phone, talking to customers and delivering an exceptional service to those that they speak to. You'll have the ability to pick up insurance ...