Network Transformation & Operations Transition Lead
Location: Leeds (Hybrid working available)
Fixed-term (18 months)
Salary £63,000 DOE
The Role:
This is a pivotal leadership role at the heart of a major transformation programme, transitioning from an on-premises network support model to a blended operating model delivered in partnership with a Managed Service Provider (MSP). You will provide authoritative leadership during mobilisation, transition, and early life support, ensuring operational stability, strong governance, and successful adoption of new ways of working.
Network Operations Transition & MSP Integration:
* Lead the transition to a blended in-house / MSP Network Operations Centre (NOC) model
* Define clear roles, responsibilities, escalation paths, and governance structures
* Lead mobilisation activity with the MSP, including scope validation, tooling, and monitoring coverage
* Oversee knowledge transfer, cutover planning, and go-live readiness
* Establish and govern SLAs, KPIs, service acceptance criteria, and reporting frameworks
* Act as the senior operational escalation point throughout transition and early life support
* Drive performance management, continuous improvement, and issue resolution with the MSP
* Ensure a smooth transition into stable, sustainable BAU operations
Network Transformation Assurance:
* Provide operational assurance across network transformation programmes
* Ensure new and upgraded infrastructure (switching, wireless, firewalls, core and edge systems) is fully supportable and operationally ready
* Collaborate with architects and engineering teams to embed supportability into design
* Define operational readiness requirements including monitoring, tooling, documentation, and processes
* Ensure resilience, standardisation, and alignment with target architecture
* Support delivery of complex network change in live environments
Leadership & Governance:
* Establish strong governance frameworks, RACI models, and service catalogues
* Chair or contribute to operational governance forums and service reviews
* Provide clear, evidence-based reporting to senior stakeholders
* Manage risk, elevate effectively, and ensure accountability across all parties
* Coach and support internal teams through change
* Build confidence and capability in new operating models
Qualifications:
* Proven track record leading teams through major technical and organisational change
* Experience delivering or managing large-scale network refresh or modernisation programmes
* Demonstrable experience transitioning services into MSP or outsourced models
* Strong understanding of NOC operations and monitoring environments
* Experience designing blended or shared service operating models
* Strong governance, escalation, and stakeholder management capability
* Excellent communication skills with the ability to influence at all levels
* Ability to manage competing priorities in complex technical environments
* Experience in SIAM or multi-supplier environments
* Background in telecoms or enterprise-scale networking
* ITIL v4, PRINCE2, or PMP certification
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