Leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our professional team and customer-focused approach. To deliver cost-effective repairs and maintenance of refrigeration and catering equipment supplied or serviced. The role requires a flexible and proactive approach, with the ability to work independently and collaboratively. Professionalism, courtesy, and resilience under pressure are essential, along with a strong commitment to teamwork and customer satisfaction. Responsibilities and Duties * Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard. * Achieve a high first-time fix rate and minimize recalls through efficient use of labour and parts. * Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs. * Liaise with customers to ensure satisfaction and identify potential future business opportunities. * Contribute suggestions to improve maintenance and repair practices. * Identify and signal commercial opportunities to the Sales department. * Respond promptly to service requests as directed by the Service Centre. * Comply fully with company policies and Health & Safety guidelines. * Maintain clear and professional communication at all times. * Provide feedbac...