ConductRisk Analyst
This role supports the Compliance function with a primary focus on Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyds and regulatory requirements.
Key Duties
Manage and oversee the complaints process
Coordinate, maintain and analyse Conduct and Consumer Duty MI
Carry out root cause and trend analysis on complaints
Support escalation and reporting of complaints
Assist with preparation of reports and papers for internal committees and Boards.
Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products.
Deliver and support conduct and complaints-related training to the business.
Provide general compliance support and advice as required.
Required Experience
Minimum 1 years experience in a Compliance role, with exposure Complaints .
Practical experience handling and managing complaints.
Experience within the London Market insurance environment .
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