Overview
Job Title: HGV Workshop Manager
The HGV Workshop Manager oversees all aspects of the HGV workshop operations, ensuring the efficient functioning of the facility and the delivery of high-quality maintenance and repair services. This role involves managing a team of technicians, coordinating workflow, implementing quality control measures, and liaising with customers and other departments to meet organisational objectives.
Responsibilities
* Team Leadership and Management: Lead, motivate, and develop a team of HGV technicians, providing guidance, training, and support; allocate workload and monitor productivity to ensure optimal resource utilisation; conduct regular performance evaluations and implement strategies to enhance team performance and morale.
* Workflow Coordination: Plan and schedule repair and maintenance tasks based on priority and available resources using franchise programmes, DMS and other IT-based systems; coordinate with other departments to ensure smooth vehicle flow through the workshop and minimise downtime; monitor progress and adjust schedules to meet deadlines.
* Quality Assurance: Implement quality control measures to ensure repairs and maintenance meet industry standards and regulatory requirements; conduct regular inspections of completed work; investigate substandard workmanship or customer complaints and take corrective action as needed.
* Customer Service: Build and maintain positive relationships with customers, provide prompt and courteous service, respond to inquiries, provide accurate estimates, and ensure satisfaction with completed work; act as a point of contact for feedback and proactively resolve issues.
* Health and Safety Compliance: Enforce health and safety protocols, conduct regular safety inspections and audits, identify hazards, and implement corrective measures; provide safety training and promote a culture of safety awareness and compliance.
Qualifications and Skills
* Proven experience in a managerial role within an HGV workshop or similar automotive environment.
* Strong technical knowledge of HGV systems, components, and maintenance practices (beneficial).
* Excellent leadership and people management skills with the ability to inspire and empower teams.
* Effective communication and interpersonal abilities, with a customer-focused approach to service delivery.
* Proficiency in workshop management software systems.
* Sound decision-making and problem-solving capabilities with a proactive mindset.
* Relevant qualifications in automotive engineering, mechanical engineering, or a related field are preferred.
Details
* Hours: Monday to Friday 08:00–17:00; Every 2nd Saturday
* Salary: Dependent on experience
* Job Type: Full-time, Permanent
* Benefits: Company pension; Cycle to Work Scheme; Private Healthcare after 3 years of service
* Schedule: Day shift; Weekend availability
* Work Location: In person
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