Job Introduction
An opportunity has arisen to join a new and highly specialised team within Handelsbanken’s Financial Crime Fraud unit on a 12 Month Fixed Term Contract / Secondment. The new team has been set up in order to provide a dedicated, efficient and expert service, with the aim of identifying and preventing non-card payment fraud. The role will be highly visible in developing and enhancing processes and procedures to enhance the detection of potentially fraudulent activity.
Location
The role will be based at our Manchester City Centre Head Office with a requirement of 5 days office attendance.
Main Responsibilities
* To investigate with customers and branches non-card fraud related alerts generated via the Payment Fraud Engine
* Initial triage/investigation of the alert to determine whether legitimate or potentially fraudulent
* Effectively use investigative interviewing techniques whilst maintaining a high level of customer service standards to ascertain whether the transaction is legitimate or potentially fraudulent
* Act as a point of reference for internal and external customers regarding fraud prevention
* Act as a point of escalation when it is identified a customer has fallen victim to non-payment fraud.
* Assist in the preparation of internal reports and MI
* Identify procedural and control weaknesses and make recommendations to mitigate.
* Ensure compliance with regulatory requirements relating to, but not limited to, financial crime and investigation procedures.
* Help to embed new processes and policies into the branch network
* Ability to carry out project related duties, where required
* Training within the Fraud Operations team will be undertaken on wider processes such as Card Fraud, Authorised Push Payment and Unauthorised Fraud once fully competent.
Ideal Candidate
* The successful candidate must have a clear understanding of financial regulatory regimes.
* Prior financial crime experience is desired but not essential.
* Prior retail bank experience is desired but not essential.
* The successful candidate must be comfortable with conducting conversations that are investigative and challenging in nature in order to handle potential non-card fraudulent activity.
* Excellent interpersonal/communication skills in both written and spoken English.
* Ability to work autonomously and work in a dynamic environment with changing priorities.
* Excellent time management skills and a close eye for detail.
Equal Opportunity and Diversity
Handelsbanken is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Benefits
* We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
* Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance.
* A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds).
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