Customer Engineering Support Manager Tachbrook Park Permanent, Full-time, Hybrid We're looking for a passionate and forward-thinking Customer Engineering Support Manager to join our Customer Engineering team. This is a fantastic opportunity for someone ready to take the next step in their career and lead from the front—developing our people, processes, and performance to deliver world-class customer service. This is more than just a managerial role—it's your chance to shape the way we deliver Energy Services at Calor and help drive us forward as a leading energy provider. What you’ll be doing: Lead and develop our Customer Engineering support teams, helping them perform at their best. Optimise engineer scheduling and workload management, ensuring resources are aligned with demand and productivity is maximised. Support key decisions around manpower planning, flagging where resource changes are needed to maintain service levels. Own the management of our 24/7 emergency call handling service, ensuring we meet critical customer and statutory obligations. Oversee materials logistics for field operations, balancing cost-efficiency with business needs. Collaborate with stakeholders across the business to drive profitable growth and continuous improvement. Handle complex or sensitive customer complaints, ensuring a swift and professional resolution. What we’re looking for: A strong, people-focused leader with proven team management and development experience. Excellent planning and organisational skills, especially in dynamic, high-pressure environments. Comfortable using sophisticated IT systems to manage operations and reporting. Commercially astute with an ability to make informed, data-driven decisions. Strong customer focus with a drive to deliver outstanding service. Strategic thinker with solid operational insight and experience. Confident working with financial and operational data, including P&L responsibility. Up-to-date knowledge of Safety, Health & Environment (SHE) and employee relations legislation. Why apply? This is your opportunity to: Make a strategic impact at Calor during an exciting phase of growth. Step up into a high-visibility role with significant leadership responsibility. Collaborate cross-functionally and influence how we deliver value to customers. Grow your career within the Calor family, developing new skills and experiences. If you’re driven, organised, and ready to help shape the future of Customer Engineering at Calor— we want to hear from you.