Overview
Position: Cover Store Manager (Multi-site) Location: Rainbows Hospice, Lark Rise, Loughborough, Leicestershire LE11 2HS Hours: 22.5 hours per week, typically over 3 shifts per week across Monday to Sunday Salary: £14,457 a year (£24,095 pro rata) Contract: Permanent | Working pattern: Part-time Date posted: 05 September 2025
Location involves regular travel across the East Midlands to support operations at various retail locations, with attendance at meetings and events at the Hospice in Loughborough. The role includes travel to different sites and assisting with new shop openings, pop-up shops, and retail events.
Responsibilities
* Manage the day-to-day operations of retail stores in the absence of a Store Manager
* Provide support and training to retail teams across multiple locations
* Assist with the setup and launch of new shops, pop-up shops, and retail events
* Oversee and support staff to ensure high performance and morale
* Deliver excellent customer service and resolve customer queries
* Monitor and manage stock levels, merchandising, and store presentation
* Maintain operational standards and ensure compliance with company policies and procedures
* Address challenges such as staffing issues or operational disruptions
* Contribute to achieving and maintaining strong sales performance
* Ensure a smooth and positive experience for customers and team members
Requirements
* Experience in a retail environment or customer service role
* Excellent management skills
* Excellent customer service skills with the ability to implement agreed standards of service in the store
* The ability to train and motivate volunteers
* Able to work towards financial targets and manage budgets
* Good administrative and organisational skills with the ability to monitor and analyse shop statistics
* Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks
* Effective communication skills (verbal & written)
* Self-motivated and able to work independently but flexibly as part of a team
* Sensitivity in supporting people in difficult and distressing circumstances
* Good problem solving & decision-making skills
* Able to implement agreed policies and procedures and ensure compliance
* Good attention to detail; good planning and logistical skills
* Basic level of computer literacy
* Ability to prioritise and deal with conflicting work demands
* Willing and able to work flexible hours across all 7 days, including shifts during holidays
* Able to work within professional and confidentiality boundaries
* Driving licence and access to a vehicle
* One Team: Working together with fairness and respect
* People Centred: Championing inclusivity, compassion and clarity
* Aim High: Adapting, learning and sharing our expertise
* Own It: Focused, committed and accountable
Desirable
* Previous success in managing a retail outlet
* Previous charity retail experience
* Previous experience of a field-based or multi-site role
* Experience of working with and supporting volunteers
* Working knowledge of risk assessments
* Experience of volunteering
* Intermediate or advanced PC skills
Additional information
This post is subject to a Disclosure and Barring Service (DBS) check as part of safeguarding requirements. This role may be subject to compulsory pre-employment screening including employment references.
Employer details
Rainbows Hospice for Children and Young People
Rainbows Hospice, Lark Rise, Loughborough, Leicestershire, LE11 2HS
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