Job Description
Flint is looking for a Palo Alto Engineer to join one of our clients on a contract basis.
The role is remote with occasional travel to customer sites.
Accountabilities:
* Provide configuration review, troubleshooting and best practices assistance to the partner to aid resolution of customer issues.
* Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
* Provide fault isolation and root cause analysis for technical issues
* Gather and retain partner-specific documentation in a secure location for ease of troubleshooting
* Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
* Occasional Travel may be required to customer sites
Your Experience:
* More than 4 years' experience working withPalo Alto Networkstechnology in client/partner facing technical role
* Required experience with TCP/IP
* Strong experience withPrisma.
* Strong experience with Palo Alto Networks products and technology
* Strong experience in Routing & Switching (OSPF/BGP/VLAN/STP)
* Experience with Authentication Protocols a plus (Radius/TACACS)
* Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
* BA/BS in computer science or equivalent or equivalent military experience required
* Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
* Networks or customer organization, and confident in delivering presentations to a senior audience
* Fluency in French language
Mandatory Certifications
PCNSE or PCNSC1
PCNSA
PMRC1 Ort PMSC1
JBRP1_UKTJ