Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness at the heart of each. We deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where we also make Mothers Pride and Ormo products. We are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Our success is a result of the hard work of our people; they are experts in their field whether it’s baking, manufacturing, logistics, engineering, or the many departments within the central functions team based in our head office in High Wycombe. We are a values-led business and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working. A great opportunity has arisen at Hovis for a Despatch Operative to join our team at our site in Forest Gate and to be the driving force behind the best quality brand in bakery. JOB PURPOSE To carry out duties and instructions so that all products required to be dispatched are in the correct quantities, the correct quality, and assembled and loaded to the deadlines and standards that are required by our customers KEY ACCOUNTABILITIES & RESPONSIBILITIES To ensure continuous and efficient running of the warehouse operation Comply with the company and legal standards (safety, hygiene and environment) Be active in the teams delivery of quality, value, safety, hygiene, environment and customer service To observe the checking in and checking out procedures as applied. To observe and adhere to all Company rules and procedures, including all aspects of Health, Safety and Hygiene including the wearing of all Personal Protective Equipment, when on site. To ensure all hazards and accidents are reported immediately, in accordance with company policy. To undergo training so that all duties within the department can be carried out to the required standard. To comply with the “Clean as you go” housekeeping responsibilities To ensure that all documents are accurately recorded so that; the correct products and quantity are accurately received into Despatch. the detailed picking and assembly of individual customer orders. the reconciliation of product available against product to be despatched. the correct despatch adjustments are actioned. the correct orders are loaded onto the correct vehicle. To safely operate equipment that may be required to carry out despatch duties, such as the use of rola-trucs, forklift and baskets Maintaining product coding and product quality. To minimise operational errors which may result in a loss to the business To ensure your team leader/shift manager is notified of products not received or issued to orders. Other duties that may be required for the efficient running of the despatch department Daily check list to be completed for rola-trucs upon the commencement of each shift Essential Basic numeracy and literacy essential to the job. Ability to work as part of a team. A good sense of the importance of good customer service. Knowledge and experience of short shelf life products and daily delivery operations. Relevant industry experience. IT literate. Teamwork Be a flexible and committed member of the shift team Train new members of the team to the required standard Undertake tasks as identified by the line manager Location: Based in Forest Gate, London Type of role: Full Time, Shift Work – Days and Nights Reporting to: Despatch Front Line Managers Why work for us and our benefits: At Hovis, we understand the importance of looking after our colleagues, so we provide a variety of benefits in addition to their salaries. The benefits we provide at Hovis are as varied as the people who receive them but they are offered with the intention of creating value to them personally over and above their salaries There is a range of colleague benefits available, which individuals can select based on their needs. Our benefits scheme is called Hovis Choice, which offers a variety of savings and cashback offers on day to day living and much more including eyecare vouchers, and a healthcare scheme to suit everyone. It also includes our Cycle to Work scheme where you can obtain a brand new bike at a significant saving We offer competitive annual leave entitlement and flexibility where possible in order to create a healthy work-life balance We celebrate loyalty with our generous long service and colleague recognition schemes We offer three levels of pensions Hovis values diversity and is committed to promoting equal opportunities in the workplace. Every job applicant, employee or worker will be treated fairly and equally with dignity and respect regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, social class, nationality, ethnic or national origin, religious belief, union membership, political opinion, sex, sexual orientation or any other protected characteristic.