Document Quality Specialist Loughborough Hybrid We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: To keep moving in the direction (and the speed) we want, we're going to need someone who truly understands the importance of great customer experience. As a Customer Experience Consultant, you are responsible for providing both reactive & proactive support and services to Legal Bricks customers throughout their life cycle with us. Some of our customers are managed via an implementation partner and so you will also provide support to these partners as they deliver services on our behalf. Day-to-day, you will: • Quality Control: Accurately quality checking Regulated Local Searches and ensuring timely delivery, maintaining a high standard of precision and efficiency. • Client Engagement: Building strong relationships with clients by delivering exceptional customer service and responding to inquiries with professionalism and care. • Supplier Coordination: Communicating with suppliers to confirm turnaround times and facilitate payments, ensuring seamless service delivery to clients. • Managerial Support: Proactively actioning requests from managers, always prioritising the needs and best interests of our clients. Your skills and experiences might also include: • Familiarity with Salesforce or similar CRM platforms (a plus, not a must). • Strong computer literacy and clear, confident communication skills. • A high level of flexibility and dependability. • A naturally customer-centric approach to problem-solving. • Ability to learn quickly and perform well under pressure. • Impeccable attention to detail and demonstrated success in fast-paced, dynamic environments. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.